MENU LOG IN CART {{currentCart.getItemCount()}}

Terms and Conditions

To browse and use of this website, to purchase products or service through this website “ALLIMATE LIMITED” online store is subject to the following terms of use. Please read the following terms and conditions before using this website. When you are using this website or any part of this website, you are consenting that you have read, agree and accept with these terms and conditions.

 

General Terms

This website will endeavor to provide the products latest information, price and the stock quantity. We reserved the right to change the price of the products without further notice. If any product is out of stock and we fail to provide the product to customer, we have the right to refuse that order, or provide the same type and same price product for customer as substitute. If we could not provide any products or service to our customer, we will contact our customer through phone or email.

 

Purchasing Terms

The value of product is shown in Hong Kong dollars. The value of the product is based on the time that customer placed the order. After customer placed an order, the payment should be made through FPS, Stripe, VISA card, MasterCard, American Express, Apple Pay and Google Pay.

This website will not be responsible for any error of the bank or third-party transaction agent when processing the credit card transaction. We will provide service according to the information provided by customers. If customers provide wrong information or there is any matter that is beyond the control of this website which affects the order, we will not be responsible for this failure. We reserves the right of owning those products until the products are delivered to the customers. If there are any losses caused by customers extra request, we will not be responsible for this matter. Customer will receive a receipt together with the product purchased as a record.

If customers choose to deliver the products by post, customers should be responsible for all postal risk (including delay, damage, loss or theft damage etc.). We are not responsible for the above matters. If customers need evidence of the shipment of products, we can provide certificate of posting to customers.

 

Returns Policy

Any products or service that purchased from ALLIMATE LIMITED are not allowed to return or refund. If the product is proved as a defective product or could not function properly, ALLIMATE LIMITED reserves the right to exchange another product for the customers. The exchange of product shall be conducted within 7 days after purchase or after receiving the products(count from this day), or it will not be accepted. To exchange products, please send us the product, the original copy of the receipt and the contact method to our company. All returned products must have the original package (including hangtags and the plastic packing bag etc.). After ALLIMATE LIMITED received the products, we will consider the condition of the products and decide the exchange issue of the product. If the products returned are not brand new, we will return the product to our customer and the postal fee should be fulfilled by the customer. If our products have quality problem, ALLIMATE LIMITED will be responsible for the postal fee. We only accept product exchange for once. Products that provide to the customers in special conditions such as promotion gifts or giveaways are not available from exchange or refund. If the product is purchase from non-authorized distributors, such as from overseas or from non-official website, ALLIMATE LIMITED will not be responsible for any replacement, refund or return.

 

Force Majeure

We are not responsible for force majeure events such as natural disasters of typhoon,flood and fire, accidents, riots, wars, government policies, strikes or any situation that affect us to provide precise service for customers or any third-party.

 

Copyright

Information of this website may be protected by the intellectual property laws and rights(including but not limited to the copyright law). The trademarks, designs,materials, texts, graphics, images, audio, video and other intellectual property rights belong to ALLIMATE LIMITED. All rights reserved, and we reserve the right to pursue legal action towards illegal action. If anyone upload,download, copy, send, print, post, save or use any other ways to present,perform, transfer for any other commercial purpose, the user might violate the above laws or rights.

 

Privacy Policy

ALLIMATE LIMITED respects and pays effort to protect the privacy rights of customers under the Laws of Hong Kong. Only authorized person could read the personal data. The information collected by this site will be kept for a reasonable period and will be used for doing marketing research for this website in order to provide more products and service to our customers. The personal data of customers will be used for the promotion, advertising or to build up good relationship with customers. If you are not willing to receive these materials, please contact us in advance.

 

This website reserves the right to amend the terms and conditions.

 

ALLIMATE LIMITED reserves the right of final decision in the case of any disputes.